FAQ

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Shop 30-50% on selected items, including limited editions and core range items. Where sale prices are not showing means these items are not on sale, for example, Tempus, Houndstooth, selected UV products. All items in our 2024 Black Friday Sale are final sale and are not eligible for refunds, exchanges or credit notes unless deemed faulty. Please choose with care to avoid disappointment.

Items within our Black Friday sale will be marked with a 'final sale’. These items are final sale and are not eligible for refunds, exchanges or credit notes unless deemed faulty. Please choose with care to avoid disappointment.

Standard shipping will be available on all items and standard rates will apply for any accessory items such as sleeves. Please note that for shipping, dispatch times during busy sale and promotional periods may experience delays of up to 5 business days. We appreciate your understanding and patience, and will do our best to get your orders to you as quickly as possible. Once your orders have been dispatched from our warehouse, please be mindful there may be differing delays depending on your location. This means it could take up to 48 hours for your tracking information to update. We kindly appreciate your understanding and patience during this very busy period.

Unfortunately no, during the sale period all discount codes will be switched off including our welcome offer until after the sale period ends.

Unfortunately no, this offer is not available on previously purchased items and we cannot reimburse for items purchased before Thursday 21st November 2024.

We are unable to edit or cancel your order once it is placed through our online store. Please be mindful when checking out to ensure your shipping details are correct and the items in your cart are correct as you will not be able to return them if they are incorrect.

If you have any questions regarding your order, please don’t hesitate to contact us. But first, have a read through our FAQ, as we may have already answered it. Please note that shipping times during busy sale and promotional periods may experience delays. We appreciate your understanding and patience, and will do our best to get your orders to you as quickly as possible. Live Chat via our website or Email us at info@bluntumbrellas.com Mon - Fri: 9am - 5pm NZT (excluding Public Holidays) Please allow up to 48-72 hours for a reply during this period. We thank you for your patience.

Your umbrella may blow inside out in a gust of wind to protect itself from damage. BLUNT Umbrellas are designed to flip back the right way without damaging their structure.

Our iconic shape is all thanks to our patented BLUNT tips which open like miniature umbrellas within custom pockets at the canopy edge, resulting in a high-tensioned canopy.

BLUNT Umbrellas are designed in New Zealand and manufactured in Xiamen, China. Our umbrellas require a high level of expertise and skill given their unique hand-stitched design. We have worked closely with our highly skilled manufacturing partners for over 12 years, forming a unique relationship that is special to us as a small business.

Yes, we do. This is our Metro Umbrella. It's perfect for backpacks, satchels, laptop bags, shoppers, and medium to larger handbags.

We sell UV specific umbrellas that have a 50+ UPF rating. Our UV umbrellas block 99% of UV rays and are designed to reduce the temperature under the canopy. Shop our UV range here.

Our Limited edition models, Exec, Sport, and Classic models all come with carry sleeves. Our collapsible Metro model also comes with a matching cover sleeve to keep protected while in your bag. Our core range Coupe and Classic models do not currently come with carry sleeves, though we’re working on this. In the meantime if you need a carry or cover sleeve for one of your registered BLUNT’s you can purchase them via your B hub account.

Yes, none of our umbrellas contain any animal by-products.

Our Metro umbrella is built with a 360° spinning canopy to avoid damaging the core mechanism when accidentally knocked. This feature protects your BLUNT when navigating crowded streets and narrow walkways.

To ensure our dog jackets fit your pup perfectly, follow these simple steps to measure your dog's back and chest length:

1. Back Length: Starting at the base of your dog's neck (where the collar sits), measure along the spine to the base of the tail.

2. Neck Circumference: Measure around your dog’s neck, where the collar normally sits.

3. Chest Circumference: Measure around the fullest part of your dog's ribcage, just behind the front legs.

Tip: If your dog falls between sizes, we recommend sizing up for a bit of extra wiggle room.

We currently ship to North America, New Zealand, Australia, and the UK. Please visit these stores depending on your delivery location. If you're looking to ship outside of these countries, please get in touch with our team at info@bluntumbrellas.com to see what we can do for you.

USA including non-continental states: 3-5 business days (via DHL) Canada: 3-5 business days (via FedEx) Orders placed after midday on a Friday, anytime on a Saturday, Sunday, or on a public holiday will be processed the next working day. The times above are approximate delivery times and exclude courier delays, processing times, and public holidays. All shipments are tracked and require a signature upon delivery unless specified otherwise.

Shipping is free on all orders over US$180 in the continental U.S. (excluding non-continental U.S. states and Canada). Otherwise, a US $9.95 flat rate shipping fee applies if orders are under US$180. An exception applies to in-warranty repair parts, where shipping is free and included within your warranty. See our warranty page for a further breakdown. As Alaska, Hawaii, Puerto Rico and Canada incur extra surcharges, a blanket US$29.95 is applied to all orders.

You sure can, so long as you have registered your BLUNT umbrella in your B hub account you’ll have access to purchase a replacement carry or cover sleeve. Please note, replacement sleeves are only available in black.

Please get in touch with our sales team at jenna@bluntumbrellas.com to discuss.

If you wish to exchange your order, please, get in touch with our team at info@bluntumbrellas.com. Please note exchanges will only be processed within 30 days from the purchase date. Items must be in their original, resellable condition and in their original unmarked box with hang tags intact. Exchanges only apply to purchases made online at bluntumbrellas.com We do not accept returns from stockists or resellers. If your umbrella was bought from one of our retail partners, please get in touch with them directly.

Yes, confident our products are the best in class, we back all our BLUNT Umbrellas with a 2 year manufacturer’s warranty. You can also receive an additional 2 years manufacturer’s warranty on mechanical parts* if you have a B hub account. See here for more info.

Yes, you must register your BLUNT Umbrella to access your warranty. This enables us to keep a record of your purchase for a seamless claims and repairs experience. Please provide proof of purchase when registering your BLUNT, or if the umbrellas has been gifted, provide details of the purchaser.

Yes, you sure can! At BLUNT, we have a repair not replace ethos and make every effort to repair first and foremost, whatever the case may be. However, if your umbrella does fall outside of the 2 year warranty or the extended B Hub warranty period, there will be a small repair and shipping charge. Our umbrellas are designed to be easily rebuilt if anything should happen. This is part of our sustainability efforts to eliminate the risk of them ending up in landfill.

Our manufacturer’s warranty is a promise to repair or replace any faulty product that was, by mistake, missed when undergoing our rigorous quality control check process. This covers any faults caused by the way the product has been made, including but not limited to: part failures, material defects, production line errors. Any damage or deterioration resulting from accident, misuse, abnormal service or handling or neglect is not covered under our warranty. Damage caused by repairs or service provided by anyone other than an approved BLUNT service centre is also not covered by warranty.

All BLUNT Umbrellas come with a 2 year manufacturer’s warranty which covers the repair or replacement of any manufacturing faults that slip through our rigorous quality control checks. When you create a B Hub account and register a new product, an additional 2 years of manufacturer’s cover on mechanical parts is applied to this newly registered product, giving you 4 years of manufacturing fault cover. Please note canopy replacements, general wear and tear and shipping costs are not covered by the manufacturer’s warranty.

Proof of purchase helps us to determine if your BLUNT is covered by warranty. If you do not have proof of purchase and wish to start a repair, please get in touch with our customer service team via our live chat.

Click here to read our helpful care tips.

You'd be surprised how many dogs mistake the handles for chew toys, though not to worry, our umbrellas are fully repairable. You’ll need to have a B Hub account and your product registered to get started to initiate a repair on your product.

Yes, we sure do. You can purchase new replacement parts to repair your BLUNT from inside your B Hub account. Simply initiate a repair from your list of registered products and follow the prompts.

Yes, you sure can! At BLUNT, we have a repair not replace ethos and make every effort to repair first and foremost, whatever the case may be. However, if your umbrella does fall outside of the 2 year warranty or the extended B Hub warranty periods, there will be a small repair and shipping charge. Our umbrellas are designed to be easily rebuilt if anything should happen. This is part of our sustainability efforts to eliminate the risk of them ending up in landfill.

Our manufacturer’s warranty is a promise to repair or replace any faulty product that was, by mistake, missed when undergoing our rigorous quality control check process. This covers any faults caused by the way the product has been made, including but not limited to: part failures, material defects, production line errors. Any damage or deterioration resulting from accident, misuse, abnormal service or handling or neglect is not covered under our warranty. Damage caused by repairs or service provided by anyone other than an approved BLUNT service centre is also not covered by warranty.

We have dedicated repair centres located in New Zealand, Australia, United Kingdom and the United States. If your BLUNT requires servicing, please submit a repair request/enquiry via your B Hub account. If you're located outside these areas, please reach out to your local BLUNT distributor or get in touch with us, and we can point you in the right direction.

To start a repair, you’ll need to have your product registered in your B Hub account. Once you have logged into your account, follow the steps under the ‘My products’ tab to start a repair. Click here to create a B Hub account and register your product.

Our BLUNT Head Office is in Auckland, New Zealand. We have country management in Australia, North America and the UK, as well as distribution in 20 markets across Europe, and Asia.

We sure do! Check out the link here to find out more.

Of course! A BLUNT umbrella is perfect for any gifting occasion, get in touch with our sales team at Jenna@bluntumbrellas.com.

Easy, get in touch with our North American sales manager Kris at kris@bluntumbrellas.com

Sustainability is woven into our fabric and is a part of everything we do. We design products that last and can be repaired, maximising their lifespan and reducing the number of umbrellas that end up in landfill each year. Our packaging is fully recyclable and our boxes are strong enough to be re-used. Read more about our sustainability initiatives here

We’re always on the lookout for talented artists, designers and brands to work with that align with our vision and values. Please get in touch with our team via info@bluntumbrellas.com

We can send it directly to them for you, however, please note packing slips are included in all packages and our distribution center is not currently able to add personalised notes.

Unfortunately, we do not currently offer gift wrapping.

Unfortunately, we do not currently offer gift cards.