Refund policy

Cancellation of Order / Refund Policy on Full Priced Goods

You may cancel your order at any time before BLUNT dispatch your order. Cancellation of your order must be done by email to info@bluntumbrellas.com If you cancel your order before we have dispatched the goods, BLUNT will refund to you the price of the goods. Depending on which payment method you originally used to pay for the goods, this may take up to 10 working days to process. We reserve the right to accept or reject your order in whole or in part, or to cancel any order that we have accepted in whole or in part at any time prior to shipment of the goods, for any reason including, without limitation, the unavailability of any goods, an error in the price or the description of goods on the Site, an error in your order, or us not receiving payment in full. Where we cancel an order in whole or in part after we have accepted it, we will notify you of the cancellation by email and will refund your payment but will have no other obligations to you in respect of the order (or the cancelled part of the order, as applicable).

We offer returns/exchanges on full-priced, unused goods within 30 days from the purchase date. Refunds and exchanges will only be processed if goods are in original, resellable condition, and in its original unmarked box with hang tags. If returned in unsellable condition, we reserve the right to refuse a refund and will return the goods back to you. You are responsible for the cost of returning the goods as well as for the proper packaging to ensure the goods are returned in original condition. All postage costs to return the goods are to be incurred by you.  We recommend that you return the product via registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore, BLUNT recommend you take out shipment registration and insurance with your postal carrier. BLUNT will not be responsible for parcels lost or damaged in transit.

Returns/exchanges only apply to purchases made online at www.bluntumbrellas.com and must be approved by BLUNT prior to returning the goods. Please get in touch with our customer service team at info@bluntumbrellas.com and provide your online order number and reasons for your return/exchange. BLUNT will respond with instructions on how to proceed. We do not accept returns from Stockists/resellers. Please get in touch with your original place of purchase to do so.

We will refund your money within 30 days pending the return of the original, undamaged goods within the timeframe outlined above. BLUNT will not refund your payment if the goods are not returned.

Cancellation of Order / Refund Policy on Sale Goods

Any Sale items purchased from our website are final sale and are not eligible for refunds, exchanges or credit notes unless deemed faulty (or where permissable by local laws). Please choose with care to avoid disappointment.